Daniel Pink defines empathy as the ability to imagine yourself in someone else’s position and to intuit what that person is feeling. He talks about how empathy is different from sympathy in the sense that sympathy is feeling for someone and empathy is feeling with someone. Making the mental connections needed to understand the emotions of others utilizes the right brain heavily.
Empathy, like all of the other high-concept, high-touch senses, has a huge application in the workforce. Empathy is one of the few remaining qualities humans can possess that keeps us from all being replaced with computers. You can’t make a computer feel emotion. In the Informational Age, empathy didn’t matter so much, because people only cared about the result. Now, when people are so concerned with the why, empathy gives companies a way to connect with consumers and make their businesses incredibly profitable. As a result, workers who possess a high level of empathy become very valuable to employers.
For my empathy exercise, I decided to try eavesdropping on a few random conversations in my dormitory’s lounge. Luckily, nothing too incredibly private was being shared, or I may have felt bad. I don’t really consider myself an extremely empathetic person, and, to no surprise, trying this exercise more or less validated that thought. When I listened in, I could put myself in another person’s shoes in the sense that I understood what they were talking about, but not really what they were feeling. After a little bit of time, however, I could start to understand the emotions of what other people were saying. I think this may have been because I was practicing a mental task that I do not normally perform.
After trying this exercise, it is clear to me why empathy can be such an important skill in the workforce. Being able to connect with someone on an emotional level like that would make it very easy for someone to create a product or design a method custom tailored to their emotions. I believe that the Conceptual Age will have a large level of application for empathy.
image from radiiskate.org